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problems with BU.tv

The poor quality of the streaming video is just one of the many problems that irk me about the marketing of this program. There are free web casts all over the internet with better quality. For what I pay, I expect TV quality picture.

For example, I'd love to see the Valley get something like what the Horizon League has...

http://www.horizonleaguenetwork.tv/

You have to register, but it's free. And if you find a video with their new Silverlight media player, it offers a great full-screen picture.
 
Heemeskerk said:
Let's all provide feedback to try to get this upgraded. The MSU feed contrast was so much better I think we now know just how poor our feed is.

Below is a link where you can create a ticket to let Bradleybraves.com be aware of the situation. Maybe they are working on something already... we can hope right?

https://www.nmnathletics.com/CreateTicket.dbml?KEY=UAKJGUGQCNHOLUV.20090104043424&DB_OEM_ID=3400

FYI I just selected technical support for the area of interest.
Click to expand...

I also just registered a polite complaint and hope others do as well.
 
Response

Response

Wow! These guys responded quickly. This may be about the most lame response to an inquiry that I have ever seen. What a bunch of cr@p!!! :( :( See below............................



In response to your request:

Name:XXXXXXXXX

E-Mail Address:[email protected]

Phone Number:

Request Description:I subscribe to BUBravesTV and am very disappointed in the quality of video feeds for Bradley Men's basketball games. Last night I compared the quality of the Bradley feed versus the Missouri State feed and found the MSU feed to be SIGNIFICANTLY better -- much higher quality and sharper video. I have also watched other team's free internet video streams (Horizon league as an example) and their's is MUCH better.

I would be willing to pay more for a higher quality video and I know others who would as well. I would be interested to know if there are any plans to upgrade this service this year or in the future.

Thank you for listening.

XXXXX XXXXXXX
BU Alum 19XX

The following response is provided:

Dear Subscriber,

We do value you as a subscriber and encourage you to please contact us via email ([email protected]) or phone (1-407-936-0557) if you are still experiencing this issue. Thank you for your patronage!

Thank you,

Julian
Site Support
------------------------------------------------------------


Thank you for your request.
Technical Support
 
That was an answer? At least he or she gave us a phone number to call. I guess they have no idea who they gave the number to. I'll be calling tomorrow and asking for a manager to get to the bottom of their quality control issue. I'll check here first to make sure someone did not beat me to it!
 
I have not had one single issue with the feed this season. No issues with quality or the audio in sinc with the video.

We have poster/lurker on here that told me one day he was the person who handles the issues with the video stream. I am certain he is aware of this and will work to get it corrected.

But I cant complain, it was and has been a ton worse in years gone by.
 
houstontxbrave said:
I have not had one single issue with the feed this season. No issues with quality or the audio in sinc with the video.

We have poster/lurker on here that told me one day he was the person who handles the issues with the video stream. I am certain he is aware of this and will work to get it corrected.

But I cant complain, it was and has been a ton worse in years gone by.
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I have no issues with the feed houston. But when you compare the quality (fuzziness) versus competitors it is sadly lacking.
 
Braves4Life said:
I have no issues with the feed houston. But when you compare the quality (fuzziness) versus competitors it is sadly lacking.
Click to expand...

I dont get that either. Actually the only games I had any visual issues with were the ones from the Florida tourney. I dont expand the screen though completely I keep in the smaller format, so I can also chat in the room, so maybe that is why I dont notice any fuzziness or picture quality.

But I am just thankful I get to see every game this year.
 
Bradleyfans.com,

Part of my job as creative and web services intern is to assist in the operations of our web streaming efforts. Trust me that I understand the frustration that can come about when something is not working properly or is not on par with other schools, especially Valley rivals.

We have invested in the service to provide and improve upon what the athletics department feels is a great service to our fans. Aside from Men??™s Basketball, our streaming provides an outlet to most of our sports where one was not available before. With that said, we hear your woes and we do appreciate the feedback.

I have spent time the past few days addressing this internally and with our web services provider, Jump.TV, the ways in which we can improve upon the service we have with our equipment. Streaming is tricky because of the various ways you push and pull the stream. For basketball, we pull the stream from the local TV affiliates for broadcast home and road games. If the picture quality is poor on the television screen, inevitably signal loss will occur and it will come out looking even worse on a computer screen.

As for the concerns about Missouri States stream, I was told that a large part of the reason they have such a great stream is because of their recent investment in their new basketball arena, JQH Arena. With this came the addition of in house cameras that are HD and new equipment all around.

I have devised an intermediary plan that will be taking action soon. If all goes accordingly (which is rarely the case with technology), it will provide our various bandwidth users the option as to what quality they want to stream at. Additionally, I was told by Jump.TV that they will be upgrading the service at some point in the near future on their end.

We appreciate the feedback and know that we are committed to making this a great option for our great fans all across the United States. Do not hesitate to email me with any concerns, comments, constructive criticism, or the occasional positive remark :)

Thanks again,
Derek Oddo
Creative and Web Services Intern
Bradley Athletics
 
Thanks, Derek, for addressing these concerns. Here's to hoping your proposal works out to enhance the picture quality. Supposedly, Bradley has some HD cameras of their own. Maybe that could help.
 
Thank you Derek! I really appreciate your efforts and am greatful that BU offers the availability of a stream. I look forward to even better quality in the near future. Thanks for all that you do!
 
Derek

Thanks so much for your hard work on this... I hope we didn't come across as complaining. I think I can vouge for each one of us: We GREATLY appreciate the streaming service. Higher quality would just make the experience that much better!
 
Thanks, Derek. Now on to my other pet peeve regarding the Braves web site.

Please crop the images so they fit into the designated areas. Almost all the thumbnail images on the site are smooshed and distorted. I imagine it only takes a minute to crop an image before you post it. Stop cramming vertical images in horizontal windows!

DePaul uses the same homepage template as Bradley. Look how much nicer it is when populated properly.

http://depaulbluedemons.com/

Am I nitpicking? Perhaps. But I assure you the site would look much more professional.

Lastly...could you podcast the Jim Les show? (now I'm getting greedy)
 
Are you talking about a TV version?
The Monday AM Jim Les radio show is always podcasted on 1470WMBD.com ==> under Greg and Dan ==> Audio Archives (archives has the downloadable MP3's, there is a podcasting link under Greg and Dan but I do not use itunes)
 
ph said:
Are you talking about a TV version?
The Monday AM Jim Les radio show is always podcasted on 1470WMBD.com ==> under Greg and Dan ==> Audio Archives (archives has the downloadable MP3's, there is a podcasting link under Greg and Dan but I do not use itunes)
Click to expand...

You're right about the Greg & Dan podcasts on 1470WMBD.com. But I'd rather not sift through archives of their entire show. The Jim Les portion should be archived on bradleybraves.com, if possible. Ideally, it would be available on iTunes and update my ipod automatically...like most podcasts.

But that's small potatoes compared to my disdain for distorted images on bradleybraves.com. Grrrr.
 
Yes, it would be nice to have one link.

But, they (1470wmbd.com) does not archive the entire show under archives, just "good" segments..
Not that hard to scroll down a little and download just the Jim Les show (with the commercial breaks cut out!)
 
Derek Oddo said:
Bradleyfans.com,

As for the concerns about Missouri States stream, I was told that a large part of the reason they have such a great stream is because of their recent investment in their new basketball arena, JQH Arena. With this came the addition of in house cameras that are HD and new equipment all around.
Click to expand...

Thanks Derek. Can I put in an additional request for a new arena to go with new HD cameras and the best streaming college site on the planet?
 
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