problems with BU.tv

[Braves4Life]

Why is it that the MSU feed is so much better in quality? BU needs to update and get the technology that MSU uses. Paying sixty some dollars to watch a bunch of blurry players run up and down the court is kinda depressing..

I TOTALLY agree Heemer! I switched to the MSU feed at halftime after reading this post and it was SO much better. I said the same thing last year and BU obviously made NO changes to the picture quality -- HOW HARD CAN THIS BE!!!!!!

Please, somebody in the know, BRING THIS TO THE ATTENTION OF THOSE IN CHARGE!!!! I have NO doubt BradleyFans will pay more for better quality! (That being said, I almost switched back to the BU broadcast with Versace/Bussone because I felt my switch may have jinxed the Braves )

[SFP]

Da_Coach or T do you know who we can talk to in order to increase the quality of our feed. It's just a very poor service and for the money paid I'd expect a little better when there are free feeds soooo much better.

[Heemeskerk]

I TOTALLY agree Heemer! I switched to the MSU feed at halftime after reading this post and it was SO much better. I said the same thing last year and BU obviously made NO changes to the picture quality -- HOW HARD CAN THIS BE!!!!!!

Please, somebody in the know, BRING THIS TO THE ATTENTION OF THOSE IN CHARGE!!!! I have NO doubt BradleyFans will pay more for better quality! (That being said, I almost switched back to the BU broadcast with Versace/Bussone because I felt my switch may have jinxed the Braves )

I did switch back because the MSU announcers were soo bad or maybe it was because I could not stand the opponent bias. Plus Versace has so much insight and knowledge I missed that too!

Agree, I would pay more if that would help! Tornado, Da Coach can you guys let the powers that be that us out of towners have noticed that the quality is not even close to what else is being used on the internet?

[California Alum]

It worked the best it ever has this evening. I'm in California so I'm not sure if it uses other routing outside of Peoria.

[Braves4Life]

It worked the best it ever has this evening. I'm in California so I'm not sure if it uses other routing outside of Peoria.

I'll bet you were watching the MSU feed. There were two feeds available. If you compared the two the MSU was "hands down" the higher quality.

[Heemeskerk]

Let's all provide feedback to try to get this upgraded. The MSU feed contrast was so much better I think we now know just how poor our feed is.

Below is a link where you can create a ticket to let Bradleybraves.com be aware of the situation. Maybe they are working on something already... we can hope right?

https://www.nmnathletics.com/CreateTicket.dbml?KEY=UAKJGUGQCNHOLUV.20090104043424&DB_OEM_ID=3400

FYI I just selected technical support for the area of interest.

[Headless Bobcat]

The poor quality of the streaming video is just one of the many problems that irk me about the marketing of this program. There are free web casts all over the internet with better quality. For what I pay, I expect TV quality picture.

For example, I'd love to see the Valley get something like what the Horizon League has...

http://www.horizonleaguenetwork.tv/

You have to register, but it's free. And if you find a video with their new Silverlight media player, it offers a great full-screen picture.

[Headless Bobcat]

Does anybody know if MVC TV has better quality, or is it the same feed?

http://www.nmnathletics.com//flexReg/doReg.dbml?DB_OEM_ID=7600&KEY=&DB_OEM_ID=7600&DB_LANG=&IN_SUBSCRIBER_CONTENT=

[Braves4Life]

Let's all provide feedback to try to get this upgraded. The MSU feed contrast was so much better I think we now know just how poor our feed is.

Below is a link where you can create a ticket to let Bradleybraves.com be aware of the situation. Maybe they are working on something already... we can hope right?

https://www.nmnathletics.com/CreateTicket.dbml?KEY=UAKJGUGQCNHOLUV.20090104043424&DB_OEM_ID=3400

FYI I just selected technical support for the area of interest.

I also just registered a polite complaint and hope others do as well.

[SFP]

I also just registered a polite complaint and hope others do as well.

I did as well and am Ticket Number: 646038

I also asked for a reason why MSU's feed was superior.

[Heemeskerk]

I did as well and am Ticket Number: 646038

I also asked for a reason why MSU's feed was superior.

I did the same. I was polite as well. Hopefully others keep it going. The squeaky wheel gets the oil.

[Braves4Life]

Response

Wow! These guys responded quickly. This may be about the most lame response to an inquiry that I have ever seen. What a bunch of cr@p!!! See below............................



In response to your request:

Name:XXXXXXXXX

E-Mail Addressxxxxxx@yahoo.com

Phone Number:

Request Description:I subscribe to BUBravesTV and am very disappointed in the quality of video feeds for Bradley Men's basketball games. Last night I compared the quality of the Bradley feed versus the Missouri State feed and found the MSU feed to be SIGNIFICANTLY better -- much higher quality and sharper video. I have also watched other team's free internet video streams (Horizon league as an example) and their's is MUCH better.

I would be willing to pay more for a higher quality video and I know others who would as well. I would be interested to know if there are any plans to upgrade this service this year or in the future.

Thank you for listening.

XXXXX XXXXXXX
BU Alum 19XX

The following response is provided:

Dear Subscriber,

We do value you as a subscriber and encourage you to please contact us via email (support@jumptv.com) or phone (1-407-936-0557) if you are still experiencing this issue. Thank you for your patronage!

Thank you,

Julian
Site Support
------------------------------------------------------------


Thank you for your request.
Technical Support

[SFP]

That was an answer? At least he or she gave us a phone number to call. I guess they have no idea who they gave the number to. I'll be calling tomorrow and asking for a manager to get to the bottom of their quality control issue. I'll check here first to make sure someone did not beat me to it!

[houstontxbrave]

I have not had one single issue with the feed this season. No issues with quality or the audio in sinc with the video.

We have poster/lurker on here that told me one day he was the person who handles the issues with the video stream. I am certain he is aware of this and will work to get it corrected.

But I cant complain, it was and has been a ton worse in years gone by.

[Braves4Life]

I have not had one single issue with the feed this season. No issues with quality or the audio in sinc with the video.

We have poster/lurker on here that told me one day he was the person who handles the issues with the video stream. I am certain he is aware of this and will work to get it corrected.

But I cant complain, it was and has been a ton worse in years gone by.

I have no issues with the feed houston. But when you compare the quality (fuzziness) versus competitors it is sadly lacking.